Frequently Asked Questions
Get answers to your questions
FAQ
General Question
We provide a range of freight forwarding solutions, including LCL (Less than Container Load), FCL (Full Container Load), Air Freight, and Door-to-Door services. We also offer customized solutions to fit specific shipping needs.
You can contact us directly with the details of your shipment, including weight, dimensions, origin, destination, and preferred shipping method (LCL, FCL, or Air Freight). Our team will provide a tailored quote based on the most efficient and costeffective option for your needs.
Yes, our team offers full support with shipping documentation and customs regulations. We guide you through the paperwork and help ensure compliance with both origin and destination countries’ requirements.
Yes, we offer real-time tracking for all shipments. You’ll receive updates on your cargo’s status, and our team is available to provide additional assistance or information whenever needed.
Proper packaging is essential for safe transport. We recommend securing your items in sturdy boxes or crates, labeling them clearly, and providing all necessary shipping documents. We also offer professional packing services to ensure your cargo is fully protected and meets international shipping standards.
Yes, we handle customs clearance as part of our services. Our experienced agents ensure that your shipment complies with regulations in both the origin and destination countries.Yes, we handle customs clearance as part of our services. Our experienced agents ensure that your shipment complies with regulations in both the origin and destination countries.
Yes, we offer cargo insurance options for added protection during transit. Contact us to learn about the different insurance options available and find the best coverage for your needs.Yes, we offer cargo insurance options for added protection during transit. Contact us to
learn about the different insurance options available and find the best coverage for your needs.
Typical documents include a commercial invoice, packing list, bill of lading, and any necessary permits or licenses. Our team will guide you through all required paperwork to ensure smooth customs clearance.
LCL Shipping Question
LCL shipping is ideal if your cargo volume doesn’t fill a full container. We consolidate your shipment with others to share space and costs, making it a cost-effective option for smaller loads.
LCL shipping costs are usually calculated based on the volume (cubic meters) and weight of your cargo. Rates vary depending on the route, handling fees, and customs requirements.
Yes, there are some limitations depending on the destination and type of goods. Contact us with your cargo details, and we’ll let you know the best options for your specific requirements.
Your cargo is carefully packed and handled to ensure its safety during transport. Each shipment is compartmentalized within the container, and we follow strict guidelines to prevent any damage or contamination.
FCL Shipping Question
FCL shipping is when you fill an entire container with your goods. It’s often more economical and secure for larger shipments since you don’t share space with other shippers.
We offer standard 20-foot and 40-foot containers, along with special container types like refrigerated, open-top, and flat-rack containers. Let us know your cargo requirements, and we’ll help you choose the right container type.
Yes, certain items may have restrictions based on local regulations or container requirements. Contact us with your cargo details, and we’ll advise on any limitations and help with the best way to proceed.